Terms Of Use

Welcome to Aloe Veda Personal Care Online.

Please read the following terms and conditions very carefully as your use of services are subject to your acceptance of and compliance with the following terms and conditions (collectively, “Terms”). In these Terms, references to “you”, “User”, “Member” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean Aloe Veda Personal Care and its affiliates.

Aloe Veda Personal Care Online provides the content and services available on this website to you subject to the following Terms and Conditions & Payment Policy, our Privacy Policy and other terms and conditions and policies which you may find throughout our website in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these Terms and Conditions. These Terms and Conditions extend to both, users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and are authorized by the Website to transact business on the Website (“Members”). By accessing or using this website, by subscribing to or using any of our services you are acknowledging that you have read, understood, and you agree, without limitation or qualification, to be bound by these Terms and Conditions, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Introduction:

a)     www.aloeveda.com (“Website”) is an Internet based content and e-commerce portal owned and operated by Aloe Veda Personal Care, (a unit of Fortune Packaging, a partnership firm incorporated under the laws of India) from  its registered address at Fortune Chambers, 1st Floor, No.16, 11th Street, Chennai- 600082, India.

b)    The purpose of the site is to provide you with information about the business of Aloe Veda Personal Care, our products, the campaigns that we support and the activities we undertake and offer you shopping cart facilities to purchase our products online. You will need to note that other or additional terms of use will apply when you purchase products online.

c)     Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time.  at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

d)    We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.

e)     The information on the site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.

f)      Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all cities / countries.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Aloe Veda cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

Services Offered:

Aloeveda.com provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). Users who would like to sell Products through the Website must accept and sign the Vendor Service Level Agreement. Aloeveda.com also offers a number of other services on its Website, such as 3rd party retailing, message boards, forums, blogs and newsletters, which may change from time to time.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website without written approval. For the removal of doubt, it is clarified that copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

The User hereby consents, expresses and agrees that he has read and fully understands the Social Media Policy of the Website. The user further consents that the terms and contents of such Social Media Policy are acceptable to him.

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

(b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

(c) upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;

(d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;

(e) conduct or forward surveys, contests, pyramid schemes or chain letters;

(f) download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;

(g) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

(h) violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

(i) violate any applicable laws or regulations for the time being in force in or outside India; and

(j) violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Aloeveda.com.

Ownership of materials on the site:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Aloe Veda Personal Care is the owner of all copyright and database rights in the site and its contents. You may not publish, distribute, extract, re-utilise, or reproduce any part of the site in any material form (including photocopying or storing it in any medium by electronic means) other than permitted by the Copyright Designs and Patents Regulations or any equivalent legislation as may apply in your country. Aloe Veda owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to without obtaining written authorization.

Also, you expressly agree that by uploading and posting content on to the Website and company initiated Social Media for public viewing and reproduction/use of your content by third party users, you accept the User License Agreement whereby you grant a non-exclusive license for the use of the same.

Trade marks:

All brand, product and service names used in this site are the trade marks, trade names or service marks of Aloe Veda Personal Care or the respective owners unless otherwise stated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of Aloe Veda Personal Care or the owner of such trademarks, trade names or service marks.

Copyright:

© Aloe Veda Personal Care 2014 | All Worldwide Rights Reserved

The contents of these pages are © Aloe Veda Personal Care. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:-

Licence to copy for personal use:

You may make copies of the site as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the site as is reasonable for private purposes.

Licence to recopy for limited purposes:

You may recopy the material to individual third parties for their personal information only, but only if:

1. You acknowledge the web pages of Aloe Veda as the source of the material. You must include such acknowledgement along with the top-level URL from Aloe Veda website (http://www./) in the copy of the material; and

2. You inform the third party that these conditions apply to him or her and that he/she must comply with them.

This licence to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the website of Aloe Veda may be distributed or copied for any commercial purpose.

No part of the website of Aloe Veda may be reproduced or transmitted to or stored in any other web site or other form of electronic retrieval system.

Links to Third Party Sites:

The Website may contain links to other websites (“Linked Sites”) from time to time.  The Linked Sites are not under the control of Aloe Veda and Aloe Veda is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We do not endorse or take responsibility for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites.

Aloe Veda is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Aloe Veda is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. If you decide to access linked websites you do so at your own risk.

Disclaimer of Warranties/Limitation of Liability:

Aloeveda.com has endeavoured to ensure that all the information on the Website is correct, but Aloeveda.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Aloeveda.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Aloeveda.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Aloeveda.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Aloeveda’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Indemnification:

You agree to indemnify, defend and hold harmless Aloeveda.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Aloeveda.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products, Shipping Charges and Services may change at Aloeveda’s discretion.

Termination of membership:

a) Aloeveda.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached a term of these Terms.

b) These Terms will survive indefinitely unless and until Aloeveda.com chooses to terminate them.

c) If you or Aloeveda.com terminates your use of the Website or any Service, Aloeveda.com may delete any content or other materials relating to your use of the Service and Aloeveda.com will have no liability to you or any third party for doing so.

d) You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.

Governing Law and Amendments of the terms:

These terms shall be governed by and will be construed in accordance with the laws of India without reference to conflict of laws principles. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the jurisdiction of the Indian Courts.

We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.

 Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation of Number and Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Aloeveda.com does not review the contents in any way before they appear on the Website. Aloeveda.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to customercare@aloeveda.com.

Disclaimer of warranties and liability:

To the fullest extent permitted by law all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded.

Placing an order:

  1. Browse the Aloe Veda Online catalogue to make your purchase.
  2. When you have selected the item you wish to order, enter the quantity you desire and click on “Order”.
  3. When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.
  4. You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.
  5. Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you within 7 days. Please see below for information on our Shipping Policy.

Payment Options:

Aloe Veda Online is set up to take immediate orders online through the following modes of payment:

a) Domestic and international credit cards issued by banks and institutions that are part of the Visa and Mastercard  Network and American Express.

b) Cash on Delivery for orders greater than Rs. 2500/-.

c) Visa Debit cards & Netbanking- From select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases. Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code. Additional validations by your Banker / Card Issuer such as OAC may also be required.

The Credit Card transaction will appear on your bank statement as a payment to Fortune Packaging.

Pricing Policy:

Product prices listed, discounts & promotional offers are current; however these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.

Our products are liable for VAT in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.

Payment Security:

We use CCAvenues.com payment gateway for processing all our payments from you. All payment transactions at Aloe Veda Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Aloe Veda Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

 What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area.

 Out of stock Items:

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled.

Shipping Policy:

Purchases are shipped from our warehouse in Chennai, Tamil Nadu by courier. Please allow following number of days from receipt of your order.

  1. For domestic (metros & central district areas) – 4 – 7 days
  2. For domestic (non-metros & out of city areas) – 7 – 14 days
  3. For international – 14-21 business days.

Order deliveries will be made between 9am – 5pm Monday – Friday. Special delivery instructions will be conveyed to the courier companies. However, as Aloe Veda uses 3rd party couriers, Aloe Veda may not have full control over the service level of the courier company.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc in the Shipping Instructions. Aloe Veda Online takes no responsibility for goods signed by an alternative person.

Aloe Veda Online is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Free Shipping is offered for orders > Rs. 300. However, this limit is subject to change without advance notice.

Returns Policy:

It is Aloe Veda’s intention to satisfy our customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days of the date of purchase.

To return any items, please contact :- Customer Service on +91 -44 – 43515618 or by email customercare@aloeveda.com.

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Aloe Veda Online is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.

© Aloe Veda Personal Care 2014 | All Worldwide Rights Reserved.